The Power of Small Talk (3)
Breakstone says small talk can also serve as an informal greeting. And Lyons adds that sales representatives and service workers use it to put clients at their ease.
He also advises Umemura not to respond in too much detail to questions like, "How's the world treating you?" as the askers are usually not seriously inquiring into his well-being. Collins recommends vague or unexpected answers.
NHK CD ラジオ 実践ビジネス英語 2013年4月号 続きを読む